About

DRP GuideSM LLC is a leading provider of eLearning, assessments and diagnostics for the collision repair industry and auto insurers.  We have studied how people learn and how organizations work together to achieve higher levels of understanding. Based on our extensive industry and training experience, DRP Guide is ideally positioned to develop and deliver effective training and hiring solutions for collision and insurance industry participants.

News

PPG Automotive Refinish - PPG Expands Online Technical Training Courses

ABRN - Online Tool Assesses Estimators

National Underwriter - DRP Guide Launches Online Proficiency Assessment

Founders

Jeff Weil

Lorraine Weil

 

eLearning Developer

Lori Gardner

 

 

 

 

 

 

Jeff Weil is an industry innovator with over 25 years Fortune 500 strategic marketing, operations, training and technology experience with Mobil Oil®, PepsiCo®, Belron International®, Apogee Industries® and Sonoco Products Company®.

A graduate of The Johns Hopkins University, Jeff majored in Social and Behavioral Science. He developed an early interest in behavioral, values and leadership studies while doing research work under Dr. John Holland, who received the prestigious American Psychological Association Award. Jeff has delivered behavioral, values and leadership training to over 5,000 individuals.

Jeff is acclaimed as an industry change agent who has lead strategic initiatives that radically reengineered the auto glass, plastic grocery sack and consumer credit industries. He was the creator of the company that ultimately has become the largest provider of consumer credit reports in the nation.

As Executive Vice President for Windshields America, a former division of Belron International, he distinguished himself by re-engineering the auto glass claims business with the insurance industry.  Jeff was responsible for leading the sales and marketing efforts for this national start-up to a premier position in the United States.  He was directly responsible for the creation of the Farmers® FASGLAS® and Safeco® national glass programs, the Automated Glass Management System (AGMS) as well as the toll-free call allocation and routing system now in common use within the industry.  This strategic  technology based approach to auto glass claims is now the de-facto way of doing business for virtually all leading property and casualty insurance carriers.  Jeff also served as a strategic consultant to Apogee Enterprises and Harmon Autoglass. 
 
Jeff has been involved in the collision repair industry since 1999 both as an industry participant and consultant.  

Both a technologist and futurist, Jeff has been featured in Sales and Marketing Management Magazine along with numerous other trade publications. 

Some of the companies Jeff has consulted for include Southern California Edison, Farmers Insurance Group®, Zurich of Canada®, USAA®, CSE Insurance®, Apogee Industries®, St. Paul Insurance Companies, Earl Scheib®, Dollar Rent-A-Car and Advanta®.

Born and raised in Europe, Jeff speaks four languages fluently and is an honor graduate from the Defense Language Institute. He served four distinguished years as a Nuclear Weapons Officer in the United States Army in a NATO assignment in Italy.

Training and Development Credentials

Jeff has presented value-added training to over 5,000 individuals in numerous companies to include:

  • Farmers Insurance Group®

  • MetLife Insurance®

  • CSE Insurance®

  • Apogee Industries®

  • Harmon Autoglass

  • Earl Scheib®

Video Programs

  • Wrote and produced over 30 corporate video programs

  • Farmers Insurance Group® FASGLAS® training video.

  • Earl Scheib®  - 13 module corporate training program.

  • PPG Industries - video eLearning series.


National Symposiums


Organized and directed three national symposiums to include the EDI 2000 Symposium for the Property and Casualty Industry.

 

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Lorraine Weil is an accomplished customer service and sales management professional with extensive hiring expertise in the collision repair industry.  From 2001 to 2005, Lorraine Weil served as Director of Strategic Insurance Initiatives and Sales Manager for M2 Automotive achieving record sales with her sales team.  Lorraine also managed the operational aspects of the M2 Sales and Marketing Department, supervised all internal and external marketing activities to include special events, insurance related training programs, the national call center and the company customer service program.  She was responsible for all outsourced marketing resources to include advertising, graphic design, public relations, publications, trademark and print media.  Additionally, Lorraine served as an interface with key insurance executives and managers to implement strategic insurance marketing programs with claims personnel and insurance agents. She also managed the compilation, distribution and training of M2 Automotive advisors of insurance partner policies and procedures.

Prior to M2 Automotive, Lorraine served eight years as Customer Service Manager of Advanced Business Systems, the largest and most successful Minolta dealership in the nation. In this capacity, Lorraine was instrumental in helping the company consistently achieve status as a Minolta Circle of Service Excellence dealership.

Lorraine attended The Fashion Institute of Design and Merchandising and Concordia University in Irvine, CA.

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Lori Gardner - eLearning Developer

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 DRP Guide © 2008